Cremations Direct Pty Ltd (ABN 34 651 776 608) (Cremations Direct) is committed to protecting and respecting your privacy.
In collecting and handling all your Personal Information (including sensitive information) we are bound by the Privacy Act 1988 including the Australian Privacy Principles (“APPs”) and Privacy Regulations.
Please note that we have a referral agreement between the related and associated parties of Cremations Direct and any details that you provide to us will be subject to possible referral, in our sole discretion. We undertake to do so only if we deem it relevant to a query, or an apparent need for a relate or service which could be provided by a related or associated party.
We may further refer your personal information to third parties in our discretion, as is set out in the section entitled “How we gather and use Personal Information”.
Acceptance of Privacy and Referral Policy
This Privacy and Referral Policy explains how we collect, use and manage your Personal Information and we ask that you please read this policy so you understand our practices regarding any Personal Information that you disclose to us.
What Is Personal Information
Personal Information is information or an opinion about you that identifies you or that could reasonably identify you. This information could include, but is not limited to, your name, date and place of birth, contact details, next of kin information.
The types of information we may collect
For us to provide services to you, it may be necessary to request and record Personal Information related to you, the deceased person and your family.
The kind of Personal Information we collect and hold depends on the type of services you ask us to provide to you and may include your name, mailing and email address, telephone number and contact preference.
We further hold a referral agreement with related and associated entities as described in Section 50 and Section 50AAA of the Corporations Act 2001 (Cth) and we reserve the right to provide your Private Information to these organisations.
How we gather and use Personal Information
During the course of providing our services to you we will collect Personal Information from you by various means including verbally, by email or asking to you complete forms or documents necessary to enable us to provide you with the goods and services you have requested from us.
These forms and documents might include things like an agreement with us, insurance and/or bond documentation, Births, Deaths and Marriages Registration Act 2003(Qld) forms, and any other form or document reasonably associated with the services we provide.
Third Party Personal Information
Occasionally, we may ask you for Personal Information about other people, for example, your family. If you provide us with this information, we rely on you to tell those people that you are giving their Personal Information to us and to make them aware of this Privacy and Referral Policy.
How We Use Your Personal Information
We may collect, hold, use or disclose your Personal Information for a number of purposes including:
We will not use your Personal Information for purposes other than described above unless we have your consent or there are specified law enforcement or public health and safety reasons (as permitted under the Act).
Whilst we will not directly disclose your Personal Information to overseas recipients without your consent, the entities to which we may disclose your Personal Information may do so. We are unable to say what countries, if any, those recipients are likely to be located in.
How we hold and protect Personal Information
Any Personal Information we collect in hard copy is stored in our secure business premises. Personal Information that we hold electronically is stored on our secure servers.
We are committed to ensuring your Personal Information is secure. We will take all reasonable steps to protect your Personal Information held by us securely against unauthorised access, use modification or disclosure. In order to prevent unauthorised access or disclosure, we have put in place electronic and managerial procedures to safeguard and secure the Personal Information we collect.
All Personal Information we no longer require will be destroyed or permanently de-identified, however, information will be retained for as long as the law requires.
Despite our reasonable efforts, we cannot guarantee that the security of your Personal Information will not be breached, therefore, to the fullest extent permitted by law, we disclaim all liability any responsibility for any damage you may suffer due to any loss, unauthorised access, misuse or alteration of any information we collect.
Should there be a suspected breach of data containing personal information, we will, consistent with our obligations under the Notifiable Data Breaches Scheme set out in the Privacy Act 1988, immediately conduct an assessment to determine whether the breach is likely to result in serious harm to any individual affected. If there is a likelihood of serious harm, we will notify, among others, affected individuals and include recommendations on what steps individuals can take in response to the breach.
Referral of information
Requirements for the referrer:
Requirements for the Referral Partner:
Accessing and changing any Personal Information we hold about you
We will take reasonable steps to ensure that any Personal Information we collect, use or disclose is relevant, accurate, complete and up to date.
Please contact our Public Officer to request:
We can then take reasonable steps to correct this information.
If you have any concerns, complaints or queries in relation to privacy or about the way we have collected or dealt with your Personal Information, we invite you to provide written details of your complaint to our Public Officer.
Our Public Officer will endeavour to consider your query and provide a prompt response.
If, after receiving our response, there are still concerns that the privacy complaint remains unresolved or if you believe we have breached the APPs you may also lodge a complaint with the Office of the Australian Information Commissioner.
Should you have any complaints about privacy or questions about this Privacy and Referral Policy, please contact our General Manager in writing by post or email at:
Attention: The Public Officer
Cremations Direct Pty Ltd
4/27 Coronation Avenue
Nambour QLD 4560